Sharron Walters could not afford one more monthly bill.
But without a phone, it would be difficult for Walters, who relies on a wheelchair, to secure rides to and from her daily errands. She also could not keep in touch with her son, who lives out of town.
Three months ago, Walters, 48, of Swissvale started using Assurance Wireless, a program of Sprint subsidiary Virgin Mobile that provides free cell phones and 250 monthly minutes to people receiving government support such as Medicaid or food stamps.
"The service they provide is just truly a blessing," she said.
In Pennsylvania, two programs offer free cell service: Assurance Wireless and SafeLink from Tracfone Wireless, which specializes in "no-contract" cellular service. The federal Universal Service Fund, which all telecommunications providers support as required by federal law, pays for the programs.
Amy Storey, a spokeswoman for CTIA - The Wireless Association in Washington, said all U.S. wireless carriers charge consumers a fee to recover the cost of their contribution to the fund, which varies quarterly as determined by the Federal Communications Commission.
Assurance Wireless, which is in 26 states and Washington, D.C., started in Pennsylvania in February and is now being publicized in newspaper, TV and radio ads. The company reports more than 5.5 million people could qualify for the program in Pennsylvania. Gary Carter, manager of national partnerships for Assurance, was not able to provide the exact number of people who have signed up.
SafeLink, which has been available to Pennsylvanians for three years, is in 39 states. Spokesman Jose Fuentes could not provide an exact number of users in Pennsylvania, but said there are more than 2 million nationwide.
"The program is about peace of mind," Carter said. "It's one less bill that someone has to pay, so they can pay their rent or for day care. ... It is a right to have peace of mind."
Critics of the program say free cell service is no right, particularly in an unstable economic climate.
Robert Rector, a senior research fellow at the Heritage Foundation, a conservative think tank in Washington, said that with $910 billion of the national budget slated for low-income assistance, he finds free cell phone programs "particularly wasteful and unnecessary."
"Our society cannot afford to give free everything to everybody," he said. "Most poor people already had adequate telephone service and will continue to do so."
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