from the customer-service! dept

Ah, yet another customer service debacle. Mark Leiser, a law lecturer and columnist, tweeted a slightly negative tweet about low-cost European airline EasyJet after his flight was delayed, and EasyJet customer service was somewhat rude in response (basically telling him and others that if they missed connections, that was their own problem, not EasyJet's).

Soon after that he was approached by a staff member and told he couldn't board the flight because of the tweet. “I put out a tweet about it and then when I got in the queue, and a member of staff approached me and asked if she could have a quick word," Leiser explained. "She said she understood I’d said something on social media about easyJet and then told me they were not allowing me to board the flight.

“I said you’re kidding me;

more @ http://www.techdirt.com/articles/20130925/13174824657/easyjet-tries-to-stop-guy-boarding-because-he-tweeted-something-critical.shtml
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