Got this over email.... not sure if it works, but sounds good to me! :)
I want to ask each
of you to consider doing the following when you are talking on the phone to any
US customer service representative that is based in a foreign country (like
India ). I have done this twice and it works! Any time you call an
800 number (for a credit card, banking, charter communications, health
insurance, insurance, you name it) and you are transferred to a representative
(like in India), please consider doing the following:
After you connect and you realize that the customer service representative is not from the USA
(you can always ask if you are not sure about the accent), please very politely
(very politely - this is not about trashing other cultures) say, "I'd like to
speak to a customer service representative in the United States of America
." The rep might suggest talking to his/her manager, but, again, politely
say, "Thank you, but I'd like to speak to a customer service representative in
the USA ." YOU WILL BE IMMEDIATELY CONNECTED to a rep in the USA .
It only takes less than one minute to have your call re-directed to the USA
. Tonight when I got redirected to a USA rep, I asked again to make sure -
and yes, she was from Fort Lauderdale .
Imagine if tomorrow, every US citizen who has to make such a call and then requests a US rep, imagine how that
would ultimately impact the number of US jobs that would need to be created
ASAP. Imagine what would happen if every US citizen insisted on talking to
only US phone reps from this day on. If I tell 10 people to consider this
and you tell 10 people to consider doing this - see what I mean...it becomes an
exercise in viral marketing 101.
Remember - the goal here is to restore jobs back here at home - not to be abrupt or rude to a foreign phone
rep. If you agree, please tell 10 people you know and tell them to tell 10
people they know....etc...etc...
It makes perfect sense to me too. I work in retail and everytime I have to call a customer service number for our guests, I always end up talking to a rep in India who I can barely understand due to either a bad connection, a language barrier or more times than not the rep has no idea how to answer my questions because of lack of training/knowledge. It's frustrating to say the least.
Maybe I'll have to try this at the work place......ha ha. I wonder if my employers will mind????
That's great, I'll do that every time.
When foreign sales people call here I say it's cash only, no matter what they say, I carry on, "I only take cash" :-)
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