Selena Scola was a content moderator at Facebook’s Menlo Park, California headquarters from June 2017 through March of this year, according to the lawsuit. She worked for a contractor called Pro Unlimited, Inc., which helps Facebook delete content that violates its Community Standards. Facebook has roughly 7,500 content moderators worldwide, who are tasked with deleting hate speech, graphic violence and self harm images and video, nudity and sexual content, bullying, and a host of other content that violates its policies.
Scola’s lawyers say that she developed post traumatic stress disorder as a result of “constant and unmitigated exposure to highly toxic and extremely disturbing images at the workplace,” and allege that Facebook does not have proper mental health services and monitoring in place for its content moderators. The case was filed as a class-action lawsuit, but at the moment Scola is the only named plaintiff; the lawsuit names a potential class of “thousands” of current and former moderators in California.