• Heidi Wright was forced to take eight-hour bus ride after being denied access to LAX flight
  
• Airport staff say disabled woman only had photocopy of expired ID 
  

By JESSICA JERREAT

PUBLISHED: 18:47 GMT, 10 April 2014 | UPDATED: 19:30 GMT, 10 April 2014

The TSA has been accused of rudely failing to help a mute stroke victim, meaning she had to take a an eight-hour bus ride. 

Heidi Wright, who has been unable to speak for ten years, had been due to fly from LAX to Phoenix on Wednesday last week but was stopped by an agent who allegedly asked her to say her name.

The family claim that a TSA official demanded that the disabled woman say her name as he sought additional ID because she had only a photocopy of an expired driver's license.

However TSA officials insist that Miss Wright was not allowed to board the flight because she did not have valid ID - having provided only a poor photocopy of an expired driving license - and not because she as unable to say her name. 

Ms Wright's sister Sherry claimed the official was rude and insensitive, and said she was left distraught by their experience

'I was just standing there, tears were coming out and I was like, "Are you serious? We can’t get her to talk",' Sherry Wright told ABC 7.

She claimed the confrontation happened after she presented the official with additional ID because of the expired driver's license.

FULL STORY: dailymail