VERIZON INCOMPETENCE AND GREED LEAVES FIREFIGHTERS THROTTLED DURING WILDFIRE

<i>Firefighters by <a href='https://pixabay.com/en/users/skeeze-272447/'>Skeeze</a> on <a href='https://pixabay.com/en/firefighters-training-live-fire-870888/'>Pixabay</a></i> Firefighters by Skeeze on Pixabay

A little more than a decade ago, Verizon Wireless settled a dispute with the New York Attorney General over the definition of “unlimited” data. 

As part of the settlement, Verizon was forced to reimburse consumers to the tune of $1 million after a nine-month investigation found it was advertising wireless connections as “unlimited,” but then kicking users off of the Verizon Wireless network for “excessive use”—without disclosing the hidden limits of these connections.

Ten years later and it’s not clear that Verizon has learned much of anything from the experience.

 

The company made headlines again this week after a brief filed by net neutrality advocates highlighted that Verizon had throttled the “unlimited” data connection of the Santa Clara County Fire Department as it struggled to battle the Mendocino Complex Fire, one of the largest forest fires in California’s history. 

Verizon Wireless routinely embeds all manner of limits in its unlimited mobile data plans, including restrictions on HD streaming, restrictions on the use of phones as modems or hotspots, and a general 25 GB consumption limit that results in users having their connections throttled to a crawl. 

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Comment by Burbia on August 22, 2018 at 7:32pm

My mobile service was out for like six hours up in region x during this...

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